THE WORLD IN A NUTSHELL
13 CITIES, 3 UNIVERSAL OBJECTIVES
How will the digital revolution shape the future of mobility, and how can we ensure that the future of mobility is tailored to the needs of smart cities ? To help answer these questions, Keolis has teamed up with Netexplo, an independent observatory that studies the impact of digital technology, to produce a World Mobility Report. This research included an ‘International Digital Mobility Observatory’ in 13 smart cities across five continents. It found that, regardless of the location, be it Stockholm or Santiago, Hong Kong or Hyderabad, three universal objectives emerge for passengers :
• The ability to receive answers in real time while on the move, including an alternative solution in the event of disruption.
• Personalised information tailored to the passenger’s unique current and ongoing needs.
• Step-by-step coaching through every stage of a journey, thanks to a digital pocket guide providing door-to-door guidance.
To address these expectations, Keolis has identified three pillars for the passenger experience of tomorrow.